Customer Support Executive

Job Title: Customer Care Executive – Voice Process

Location: Mumbai

Compensation: ₹16,500 – ₹23,000 per month (fixed) + performance-based incentives Employment Type: Full-Time, Permanent

Experience: 0–5 years (freshers welcome)

Education: Minimum 12th pass; graduates preferred

Working Days: 6 days a week

Shifts: Rotational shifts

Role Overview

We are seeking motivated and customer-focused professionals for the position of Customer Care Executive with a leading BPO/call center. The role involves managing incoming customer calls, addressing queries, and ensuring a high standard of service delivery.

Key Responsibilities

- Handle inbound calls and assist customers with queries, complaints, and service requests.

- Provide clear, accurate information about products, services, and processes.

- Resolve customer issues effectively and escalate complex cases as per defined protocols.

- Record and update customer interactions and case details in the CRM system.

- Meet performance targets related to call handling, customer satisfaction, and resolution time.

- Maintain a professional, courteous, and positive customer experience on every interaction.

Eligibility Criteria

- Minimum qualification: 12th pass; graduate degree in any discipline preferred.

- Experience: 0–5 years in BPO, customer service, or voice process (freshers are eligible).

- Strong verbal communication skills in Hindi and/or English.

- Basic computer literacy and typing proficiency.

- Willingness to work in rotational shifts and handle pressure in a fast-paced environment.

Required Skills

- Excellent verbal communication and active listening skills.

- Strong customer handling, problem-solving, and objection-handling abilities.

- Ability to multitask and manage high call volumes efficiently.

- Target-oriented and performance-driven mindset.

- Team player with a positive, professional attitude.

Compensation & Benefits

- Fixed monthly salary ranging from ₹15,000 to ₹25,000, based on experience and performance during selection.

- Attractive incentives and performance-based bonuses.

- Paid training and continuous skill development programs.

- Clear career growth path within BPO and customer support functions.

- Supportive, professional, and growth-oriented work environment.

- Immediate joining for selected candidates.

Why Join Us?

- Strong platform for freshers to begin a career in BPO/customer service.

- Opportunity to work with reputed companies and established processes.

- Quick and transparent hiring and onboarding process.

- Hands-on experience with customer service, communication, and CRM tools.

How to Apply

Interested candidates are requested to share their updated resume with the subject line “Application for Customer Care Executive” to:

Contact Person: Manvi

Email ID: zaishmanvi@gmail.com

phone no: 7903419451

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