We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups.
Key Responsibilities:
· Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.
· Site Visits & Customer Meetings: Personally visit top customers to maintain face-to-face relationships, understand challenges they’re facing, and discuss upcoming needs or projects.
· Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.
· Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.
· CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction metrics.
Qualifications & Skills:
Bachelor’s/ Masters in Business, Marketing, or relevant field.
Good interpersonal skills and a customer-centric mind-set.
Ability to travel locally for client meetings.