Serve as the lead point of contact for all customer account management matters.
Ensure the timely and successful delivery of solutions according to client needs and objectives.
Communicate clearly with clients regarding expectations, deliverables, timelines, and progress.
Proactively identify growth opportunities within existing accounts.
Handle and resolve client requests and issues in a professional, timely manner.
Collaborate with internal teams (sales, marketing, product, support) to ensure seamless service delivery.
Prepare regular reports on account status, performance, and feedback.
Conduct regular business reviews with clients to ensure satisfaction and identify upsell opportunities.
Maintain accurate records of customer interactions and account activity using CRM software.