Position Overview
Business Development executive,
Responsible for Support and New client onboardings in the designated location
Roles & Responsibility
1. Lead generation and qualification
2. Value Articulation
3. Upsell/Cross-sell ratio
4. Customer retention rate
5. Product adoption
6. Daily five BOs meeting
7. First contact resolution (FCR) rate
8. Escalation rate
9. Support ticket closure rate
10. Average time to resolve (ATR)
11. Customer retention rate
Skills & Ability
1. Time to respond to customer inquiries
2. Resolution time for complex issues
3. Number of customer interactions handled
4. Support ticket volume reduction
5. Knowledge base utilization
Designation : Business Development Executive
Languages known : Gujrati , Hindi, English
Qualification : +2 / Any Graduate
Salary Range : 18000 - 22000