Voice Process Executive

Company Overview:

At GoodScore, we are on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million underserved Indians.

From launching personalized credit consulting in 2023 to now empowering 1M+ users to take control of their credit health, we’ve become one of India’s fastest-growing credit score & management platforms, ranked among the top 10 finance apps in the country.

We are backed by top VC funds in India and are on a bold journey from 1x to 100x. We’re building a team that shares our vision of transforming how India manages credit.

Role Objective:

To drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines.

• Key Responsibilities Contact delinquent customers via calls to follow up on overdue payments.

• Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.

• Offer closure, settlement, or restructuring options aligned with internal policies.

• Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.

• Ensure RBI and internal compliance standards are met in customer communication and data handling.

• Maintain a high standard of customer experience through professional, respectful communication.

• Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualifications:

• 0–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/FinTech's/ Collection agencies.

• Prior experience in tele-calling or collections call centres is a must.

• DRA Certification is preferred, but not mandatory.

• Strong knowledge of recovery/settlement documentation and processes.

• Fluency in Hindi and English (knowledge of additional regional languages is a plus).

• Excellent negotiation, persuasion, and conflict-resolution skills.

Key Competencies:

• Customer-first approach with strong problem-solving skills.

• Ability to remain calm and effective under pressure.

• Consistent performance and target-oriented mindset.

• High level of integrity, empathy, and ownership.

How to Apply - Interested candidates can email their resumes to: sandeeplalyadav@rupicard.com
Contact : 9902975703

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹34000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Arthvit 1809 Tech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 50 Voice Process Executive at Arthvit 1809 Tech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Day Shift.