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Voice & Non-Voice Customer Support Executive

salary 19,500 - 38,500 /month
company-logo
job companyTeconica Solutions Llp
job location KH Road, Bangalore
job experience0 - 2 years Experience in Customer Support / TeleCaller
8 Openings
full_time Full Time

Skills Required

Computer Knowledge

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
All Education levels
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, Medical Benefits
star
PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Teconica Solutions Llp. The role offers ₹19,500 - ₹38,500 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. Can freshers or experienced candidates apply for this Voice & Non-Voice Customer Support Executive role?
    Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Voice & Non-Voice Customer Support Executive role.
  2. What salary is offered for this Voice & Non-Voice Customer Support Executive job?
    Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹19,500-₹38,500 per month.
  3. What shift and timings does this job follow?
    Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in KH Road, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 8 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Voice & Non-Voice Customer Support Executive involve?
    Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Voice & Non-Voice Customer Support Executive job is located in KH Road, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge along with 0-2 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
  10. Why should you apply for this Voice & Non-Voice Customer Support Executive job?
    Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹19,500-₹38,500 per month. This is a Full Time opportunity and has 8 openings available.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab, Meal, Insurance, Medical Benefits

Skills Required

Computer Knowledge

Shift

Day

Contract Job

No

Salary

₹ 19500 - ₹ 38500

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

HR Team
Posted 8 hours ago

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Job Hai > Jobs in Bangalore > Customer Support / TeleCaller Jobs in Bangalore > Voice & Non-Voice Customer Support Executive