Voice Process Agent

15,000 - 32,500 /month

Tech Mahindra

Jogeshwari (East), Mumbai

0 - 6 years Experience in Customer Support / TeleCaller

88 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice Process Agent to join our team at Tech Mahindra to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹15000 - ₹32500 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.

Address customer queries, resolve concerns and manage complaints.

Keep records of customer interactions and follow up when required.

Provide customers with accurate information to help resolve their issues.

Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Voice Process Agent job

Can freshers or experienced candidates apply for this Voice Process Agent role?
Ans : Candidates who have a 12th Pass and above qualification with 0-6 years of experience can apply for this Voice Process Agent role.
What salary is offered for this Voice Process Agent job?
Ans : The salary for this Voice Process Agent job ranges between ₹15,000-₹32,500 per month.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jogeshwari (East), Mumbai.
How many vacancies are there for this Voice Process Agent job?
Ans : There are 88 vacancies for this Voice Process Agent role.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What does the role of Voice Process Agent involve?
Ans : As a Voice Process Agent, your work will involve skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice Process Agent position is Jogeshwari (East), Mumbai.
Who is the right fit for this Voice Process Agent job?
Ans : A candidate having skills like Domestic Calling, International Calling with 0-6 years of experience is the right fit for this Voice Process Agent job.
What makes this Voice Process Agent job a good opportunity?
Ans : This Voice Process Agent job is a good opportunity as it offers a salary between ₹15,000-₹32,500 per month. This is a Full Time job and has 88 openings.