Voice & Non-Voice Customer Support Executive

We are seeking an experienced Senior Customer Care Executive to manage and support the US medical prescription process in our Health Tech company. The ideal candidate will have 4+ years of experience in healthcare customer service, with a strong understanding of patient centricity, prescription handling, and compliance requirements. In this role, you will be responsible for handling customer interactions through email, chat, and outbound calls, ensuring a smooth and professional communication experience. You will serve as a vital link between the company and its clients, providing efficient and accurate support.

KEY RESPONSIBILITIES -

● Work effectively in a team environment with a pleasant, professional, and courteous demeanor.

● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA).

● Provide support via email, chat, and outbound & inbound calls to both internal and external customers.

● Assist patients, and healthcare providers with prescription-related queries and issue resolution.

● Address customer queries, resolve complaints, and ensure customer satisfaction.

● Maintain accurate patient records and ensure data privacy standards are met.

● Handle escalations and complex prescription cases professionally and efficiently.

● Conduct problem-cause analysis to identify and resolve customer issues efficiently.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., ADS247365 INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 15 Voice & Non-Voice Customer Support Executive at ADS247365 INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Rotational Shift.