International Non Voice Process

Job Overview:

We are looking for an experienced Customer Support Executive to join our team. The ideal candidate will have a strong background in non-voice customer support and will be responsible for managing email, chat, and inbound/outbound communications with professionalism and empathy.

Key Responsibilities:

• Respond to customer inquiries via email and chat in a timely and professional manner

• Handle inbound and outbound calls as needed to support customer needs

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal teams to resolve issues and ensure customer satisfaction

• Provide feedback on recurring customer concerns to improve service quality

Eligibility Criteria:
• 3 to 5 years of experience in non-voice customer support
• Prior experience in a BPO handling international US processes (email, chat, inbound, and outbound)
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Ability to multitask and work independently Preferred Background:
• Candidates from BPOs with exposure to US-based support processes
• Healthcare support experience is a plus, but not mandatory

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this International Non Voice Process job

1. What is the eligibility criteria to apply for this International Non Voice Process job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Non Voice Process job?
   Ans: This International Non Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Non Voice Process job?
   Ans: No, there is no fee applicable for applying this International Non Voice Process job and during the employment with the company, i.e., ZG STAFFING SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Non Voice Process role?
   Ans: There is an immediate opening of 10 International Non Voice Process at ZG STAFFING SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Non Voice Process job?
   Ans: This International Non Voice Process job has Rotational Shift.