International Non Voice Process

Job Title: Senior Customer Care Executive

Location: Ganganagar (Hebbal), Bengaluru, Karnataka

Company: Cloudphysician Healthcare Pvt. Ltd.

Industry: HealthTech | Critical Care | Telemedicine

Experience Required: 2+ years (International customer support)

Work Mode: On-site | 24/7 Rotational Shifts

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About Cloudphysician:

Cloudphysician is a rapidly growing HealthTech company on a mission to reimagine the delivery of critical care through advanced, patient-centric virtual solutions. With our proprietary platform RADAR, we provide real-time ICU support to hospitals across India, driven by a team of super-specialist doctors and medical professionals. We have impacted nearly 1,00,000 ICU patients across 23 states, bringing expert care to underserved regions.

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Role Overview:

We are seeking a seasoned Senior Customer Care Executive to handle the US medical prescription process. The ideal candidate will have in-depth experience in healthcare support, a clear understanding of HIPAA compliance, and a strong customer-first mindset. This role involves managing patient interactions via chat, email, and calls, ensuring a seamless and professional experience throughout the care journey.

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Key Responsibilities:

• Handle US-based medical prescription processing with complete accuracy and regulatory compliance.

• Provide support via email, chat, inbound & outbound calls for patient queries and prescription issues.

• Assist healthcare providers and patients in resolving prescription-related concerns.

• Maintain precise patient records and adhere to HIPAA and other US healthcare regulations.

• Investigate and resolve escalated issues and complex prescription cases efficiently.

• Perform problem-cause analysis and deliver quick, accurate solutions.

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Required Qualifications:

• Minimum 2+ years (International customer support)Strong verbal and written communication skills.

• Excellent problem-solving and analytical abilities.

• Ability to multitask and manage time effectively in a high-paced, regulated environment.

• Strong understanding of patient confidentiality and data privacy standards.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this International Non Voice Process job

1. What is the eligibility criteria to apply for this International Non Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Non Voice Process job?
   Ans: This International Non Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Non Voice Process job?
   Ans: No, there is no fee applicable for applying this International Non Voice Process job and during the employment with the company, i.e., JONES RECRUITZO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Non Voice Process role?
   Ans: There is an immediate opening of 20 International Non Voice Process at JONES RECRUITZO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Non Voice Process job?
   Ans: This International Non Voice Process job has Rotational Shift.