Voice & Non-Voice Call Center Agent

Immediate Hiring – US Voice & Chat Process (Customer Care Executive)

Location: Mohali
Shift: Night Shift (US Process)
Working Days: 5 Days a Week
Salary: ₹20,100 CTC + ₹3,000 Night Allowance + Attractive Incentives

Role & Responsibilities:
Handle inbound and outbound calls for the US process.
Resolve customer queries and provide accurate information.
Maintain call logs and update CRM systems.
Meet daily call quality and productivity targets.
Ensure high levels of customer satisfaction through professional communication.
Follow company guidelines and call scripts when handling different topics.

Requirements:
Excellent communication skills in English (verbal & written).
Willingness to work in night shifts.

Educational Qualification:
Technical Domain: Graduates (Passing Year: Current Year – Last 3 Years)
Non-Technical Domain: Graduates (Passing Year: Current Year – Last 5 Years)
Must have all semester DMCs (Detailed Marks Certificates).
Experience in US Voice Process / BPO preferred, freshers are welcome.
Strong listening, problem-solving, and interpersonal skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice & Non-Voice Call Center Agent job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Call Center Agent job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹23000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Voice & Non-Voice Call Center Agent job?
   Ans: This Voice & Non-Voice Call Center Agent job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Call Center Agent job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Call Center Agent job and during the employment with the company, i.e., International Bpo.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Call Center Agent role?
   Ans: There is an immediate opening of 50 Voice & Non-Voice Call Center Agent at International Bpo
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Call Center Agent job?
   Ans: This Voice & Non-Voice Call Center Agent job has Night Shift.