Telecalling Executive

Job Title:  Tele Marketing Executive

Job Summary:

We are seeking a highly motivated and skilled individual to join our team as a (TME) Loan Recovery Collection Executive. The primary responsibility of this role is to efficiently collect outstanding loan amounts from customers who have defaulted on their loans. The ideal candidate will have excellent communication and negotiation skills, a strong understanding of the collections process, and the ability to perform under pressure to meet collection targets.

Responsibilities:

- Contact customers who have defaulted on their loans and negotiate payment arrangements

- Provide excellent customer service while effectively communicating the consequences of non-payment and encouraging prompt repayment

- Maintain accurate and up-to-date records of all customer interactions and collections activities

- Follow up proactively with customers to ensure timely and regular payments

- Collaborate with other departments within the organization, such as legal and finance, to resolve escalated collection issues

- Adhere to all relevant laws, regulations, and company policies during the collections process

- Meet or exceed assigned collection targets on a regular basis

Requirements:

- High school diploma or equivalent; a bachelor's degree is preferred

- Previous experience in collections or a similar role, preferably in the banking or financial services industry

- Strong communication and negotiation skills

- Ability to work independently and under pressure to meet collection targets

- Excellent problem-solving and decision-making abilities

- Proficient in using collections LMS software and Microsoft Office applications

- Knowledge of relevant laws, regulations, and best practices in collections

- Ability to maintain confidentiality and handle sensitive customer information with care

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.