Telecaller Outbound

18,000 - 21,000 /month

Money Square Business Solutions Private Limited

Richmond Road, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

10th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Summary

The Tele Collection Executive is responsible for proactively contacting delinquent customers to collect outstanding payments and negotiate payment arrangements. They must exhibit excellent communication skills, empathy, and a firm yet respectful approach to ensure debt recovery while maintaining customer relationships.

Key Responsibilities

• Initiate outbound calls to customers with overdue payments or outstanding debts.

• Use scripted or customized conversation templates to engage with customers professionally.

• Attempt to reach customers through various communication channels, including phone calls, emails, and SMS.

• Assess customers financial situations and propose feasible payment solutions.

• Negotiate repayment plans, settlements, or alternative arrangements to clear debts.

• Provide information on available payment options and guide customers in choosing the most suitable one.

• Update customer account information, including contact details and payment history.

• Prepare and maintain detailed reports on collections activities.

• Maintain professionalism and patience when dealing with difficult or irate customers.

• Build rapport with customers to encourage cooperation and commitment to payment.

• Meet or exceed monthly and quarterly collection targets.

• Continuously improve collection strategies to optimize results.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Telecaller Outbound job

What skills and experience do you need for this Telecaller Outbound job?
Ans : To apply for this Telecaller Outbound job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telecaller Outbound job ranges between ₹18,000-₹21,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller Outbound job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Richmond Road, Bangalore.
How many vacancies are there for this Telecaller Outbound job?
Ans : There are 10 vacancies for this Telecaller Outbound role.
Is this job open for all genders?
Ans : Yes, this Telecaller Outbound job is open for both male and female candidates.
What are the key responsibilities of this Telecaller Outbound job?
Ans : As a Telecaller Outbound, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecaller Outbound position is Richmond Road, Bangalore.
Who is the right fit for this Telecaller Outbound job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling with 1-2 years of experience is the right fit for this Telecaller Outbound job.
What makes this Telecaller Outbound job a good opportunity?
Ans : This Telecaller Outbound job is a good opportunity as it offers a salary between ₹18,000-₹21,000 per month. This is a Full Time job and has 10 openings.