Customer Support Sales Executive

20,000 - 40,000 /month

Aow Information Technology Private Limited

Richmond Road, Bangalore

6 - 36 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: B2C Sales

All Education levels

All genders

5 days working | Night Shift

Bike, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

Job description:

Key Responsibilities:

Provide voice, email, and chat support to US-based customers
Assist with order placement, product inquiries, returns, and general support.
Guide customers on part compatibility, availability, pricing, and specifications.
Handle customer complaints or issues in a calm, professional manner.
Coordinate with logistics and warehouse teams for timely deliveries.
Generate and share invoices with customers upon request.
Address customer concerns related to invoices, payments, or discrepancies.
Maintain accurate records of customer interactions in CRM systems.
Follow up to ensure issues are fully resolved and customers are satisfied.
Stay updated on auto parts inventory, pricing, and industry trends.

Requirements:

Excellent verbal and written communication skills in English.
Previous experience in US-based customer support or e-commerce preferred.
Interest or knowledge in automotive parts is a plus.
Ability to multitask and manage time effectively.
Proficiency in MS Office (especially Excel and Word).
Willing to work in night shifts.

Benefits:

Supportive and collaborative work environment
Training and growth opportunities
Exposure to international customer service standards

Shift & Salary Details:
Shift: Night Shift (6PM-3.30 AM)
Incentives: Performance-based incentives available

Job Types: Full-time, Permanent

Benefits:

Paid sick time
Paid time off

Application Question(s):

Are you based out of Bangalore?
Are you willing to work in Night shift?

Experience:

US Customer support: 1 year (Preferred)

Work Location: In person

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Sales Executive job

What skills and experience do you need for this Customer Support Sales Executive job?
Ans : To apply for this Customer Support Sales Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Sales Executive job ranges between ₹20,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Sales Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Richmond Road, Bangalore.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Sales Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Sales Executive job?
Ans : As a Customer Support Sales Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Sales Executive job is located in Richmond Road, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-3 years of experience is ideal for this Customer Support Sales Executive job.
Why should you apply for this Customer Support Sales Executive job?
Ans : This Customer Support Sales Executive job offers a salary between ₹20,000-₹40,000 per month. This is a Full Time opportunity and has 5 openings available.