Hi This is JSR Business Solutions from Amritsar, Punjab and We are looking for a CUSTOMER SUPPORT to join our team JSR BUSINESS SOLUTIONS to handle customer calls, provide exceptional customer support and resolve queries related to their assigned tasks . The role offers an attractive in-hand salary of In Hand Salary and opportunities for growth. And moreover we are a logistics company we work with USA clients so we need people with good english and communication skills .
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues and generate sales.
Job Requirements:
The minimum qualification for this role is Graduate and 4-6 years of experience . You will be responsible for addressing customer queries, solving complaints and escalating complex issues and generating sales when necessary. The candidate should be comfortable with 6 working days during the night shift. And Sunday's will be an off !