Telecaller

We are looking for a Telecaller to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to collection. The role offers ₹12000 - ₹15000 and a dynamic environment with opportunities for growth.

• Debt Collection:

  • Make outbound calls to customers with overdue payments and unpaid accounts.

  • Contact individuals or businesses to remind them of outstanding debts and negotiate payment terms.

  • Follow up regularly to ensure payment is made within the agreed timeframe.

• Negotiation and Payment Arrangements:

  • Negotiate with customers to arrange partial or full payment based on the customer's financial situation.

  • Offer solutions such as payment plans, settlements, or deferred payment options in compliance with agency policies.

  • Ensure that agreed payment terms are documented and communicated clearly to customers.

• Maintaining Records:

  • Maintain accurate and up-to-date records of all interactions with customers, including call outcomes, promises made, and payment arrangements.

  • Enter data into the recovery management system or CRM software to track progress and follow-up actions.

• Customer Relationship Management:

  • Handle sensitive situations with professionalism and empathy, ensuring a respectful tone when communicating with customers.

  • Respond to customer inquiries and concerns regarding debt recovery procedures and account status.

  • Build rapport with customers to encourage positive resolutions.

• Reporting and Compliance:

  • Meet daily, weekly, or monthly collection targets and report progress to management.

  • Ensure compliance with legal and regulatory requirements related to debt recovery and collections.

  • Keep abreast of debt collection laws and agency policies to avoid any legal violations.

• Team Collaboration:

  • Collaborate with other team members and supervisors to improve collection strategies and approaches.

  • Provide feedback on trends, challenges, and customer behavior to management for process improvements

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Dkl Collection Agencies Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at Dkl Collection Agencies Llp
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.