Tele Counsellor

16,000 - 21,000 /month

Victa Earlyjobs Technologies Private Limited

Vashi, Navi Mumbai

6+ months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Tele Counsellor to join our team at Victa Earlyjobs Technologies Private Limited. The role offers ₹16,000 - ₹21,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Tele Counsellor job

What are the eligibility criteria for this Tele Counsellor job?
Ans : Candidates should have a 12th Pass and above qualification with 1-7 years of experience for this Tele Counsellor job offered by Victa Earlyjobs Technologies Private Limited in Vashi, Mumbai.
What salary is offered for this Tele Counsellor job?
Ans : The salary for this Tele Counsellor job ranges between ₹16,000-₹21,000 per month.
What shift and timings does this job follow?
Ans : This Tele Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vashi, Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Tele Counsellor job is open for both male and female candidates.
Where is this job located?
Ans : This Tele Counsellor job is located in Vashi, Mumbai.
Why should you apply for this Tele Counsellor job?
Ans : This Tele Counsellor job offers a salary between ₹16,000-₹21,000 per month. This is a Full Time opportunity and has 10 openings available.