Key Responsibilities:
Hire Drivers for cargo commercial vehicle (3 W and 4W).
Address rider queries, resolve concerns and manage complaints.
Keep records of Driver interactions and follow up when required.
Provide Driver with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is Minimum Qualification and Experience Range. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with Working Days during the Shift Type shift.