Customer Support Executive

Position: Customer Support Executive
Department: Customer Support & Lead Management
Experience: Passionate Freshers and experienced candidates can apply
Location: Sikandarpur ( Gurgaon)

About the Role :

We are looking for a customer-focused, articulate, and solution-oriented Customer Support Executive who can communicate effectively with customers, understand their needs and sentiments, and provide appropriate solutions.

The ideal candidate should have a good command of English, excellent written communication skills, and the ability to handle customer conversations professionally over chat, WhatsApp, calls, and other digital platforms.

Key Responsibilities

• Customer Communication: Interact with customers professionally through WhatsApp, chat, calls, and other communication channels.

• Lead Understanding & Qualification: Understand customer inquiries, identify genuine and high-potential leads, and assess their requirements.

• Customer Sentiment Understanding: Recognize customer emotions, concerns, expectations, and urgency, and respond with empathy and patience.

• Solution-Oriented Support: Understand customer problems and provide relevant, accurate, and timely solutions.

• Effective Chat Handling: Write clear, polite, grammatically correct, and engaging messages that build customer trust.

• Lead Follow-ups: Follow up with interested customers, maintain regular communication, and ensure no potential lead is missed.

• Query Resolution: Handle customer objections, clarify doubts, and escalate complex issues to the concerned team whenever required.

• Lead Management: Maintain proper records of customer interactions, inquiries, follow-ups, and lead status.

• Customer Experience: Ensure a positive customer experience through professional communication and timely responses.

Required Skills & Qualifications

• Good command of written and spoken English.

• Excellent written communication and conversational skills.

• Ability to understand customer psychology, sentiments, and expectations.

• Strong listening, comprehension, and problem-solving abilities.

• Ability to decode customer inquiries and identify the actual requirement behind a message.

• Professional, polite, patient, and empathetic approach toward customers.

• Good typing speed and familiarity with WhatsApp, email, and basic computer operations.

• Ability to manage multiple conversations and prioritize leads effectively.

• A proactive attitude with a willingness to learn and improve.

Interested candidates can send apply through an intro video of 30 Seconds along with your updated CV. Please mentioned your current CTC as well.

Please send the same to : 9990988877 ( SK Sharma ). • Strictly only WhatsApp and do not call.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.