Techincal Support Executive (Voice Process)

25,000 - 34,000 /month

Others

Sector 76 Gurgaon, Gurgaon

1 - 6 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Job Description

Description

We are seeking a Technical Support Executive for our Voice Process team in India. The ideal candidate will be responsible for providing high-quality technical support to our customers through voice communication. This role requires strong communication skills and a customer-focused approach to ensure customer satisfaction.

Responsibilities

Provide first-level support for technical issues via voice communication.
Diagnose and troubleshoot hardware/software issues for customers.
Guide customers through step-by-step solutions to resolve their queries.
Document customer interactions and issues in the support system.
Follow up with customers to ensure their issues are resolved to satisfaction.
Collaborate with other support teams and departments to escalate complex issues.

Skills and Qualifications

Excellent verbal communication skills in English
Strong problem-solving and analytical skills.
Basic knowledge of computer hardware and software.
Familiarity with operating systems such as Windows and Mac OS.
Ability to work in a fast-paced environment and handle multiple tasks.
Customer service orientation and ability to work well in a team.
Experience with CRM software and ticketing systems is a plus.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Techincal Support Executive (Voice Process) job

What qualifications and experience are required for this Techincal Support Executive (Voice Process) position?
Ans : Candidates should have a 12th Pass and above qualification with 1-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Techincal Support Executive (Voice Process) job ranges between ₹25,000-₹34,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Techincal Support Executive (Voice Process) job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 76 Gurgaon, Gurgaon.
How many vacancies are there for this Techincal Support Executive (Voice Process) job?
Ans : There are 25 vacancies for this Techincal Support Executive (Voice Process) role.
Is this job open for all genders?
Ans : Yes, this Techincal Support Executive (Voice Process) job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Techincal Support Executive (Voice Process) position is Sector 76 Gurgaon, Gurgaon.
What makes this Techincal Support Executive (Voice Process) job a good opportunity?
Ans : This Techincal Support Executive (Voice Process) job is a good opportunity as it offers a salary between ₹25,000-₹34,000 per month. This is a Full Time job and has 25 openings.