Assistant Support & Service Manager

25,833 - 35,000 /month

Thinvent Technologies Private Limited

Block S Sector 49 Gurgaon, Gurgaon

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

Job description:

Key Responsibilities

Manage daily customer support and service activities to ensure timely and effective resolution of customer issues.
Monitor support tickets, service requests, and customer inquiries to ensure adherence to service level agreements (SLAs).
Handle complex customer complaints and escalations, providing prompt and satisfactory resolutions.
Coordinate with internal departments to address customer concerns and service-related issues.
Build and maintain strong relationships with customers and key stakeholders.
Ensure consistent communication with customers regarding service updates and issue resolution.
Support customer retention and satisfaction initiatives.
Work closely with Sales, Operations, Technical, Product, and Quality teams to improve service delivery.

Qualifications

Bachelor's degree in Business Administration, Customer Service Management, Operations Management, Engineering, or a related field.
Relevant certifications in Customer Service, IT Service Management, or Operations Management are an advantage.

Experience

2–3 years of experience in customer support, service operations, or customer success.
Prior experience in team supervision is preferred

Required Skills

Strong customer service orientation.
Excellent verbal and written communication skills.
Leadership and team management abilities.
Problem-solving and conflict resolution skills.
Ability to manage multiple priorities in a fast-paced environment.
Data analysis and reporting skills.
Knowledge of CRM, ticketing, and service management systems.
Proficiency in Microsoft Office Suite and reporting tools.

Benefits:

Cell phone reimbursement
Provident Fund

Work Location: In person

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Assistant Support & Service Manager job

What skills and experience do you need for this Assistant Support & Service Manager job?
Ans : To apply for this Assistant Support & Service Manager job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,500-₹35,000 per month in this Assistant Support & Service Manager position.
What shift and timings does this job follow?
Ans : This Assistant Support & Service Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Block S Sector 49 Gurgaon, Gurgaon.
How many vacancies are there for this Assistant Support & Service Manager job?
Ans : There is 1 vacancy for this Assistant Support & Service Manager role.
Is this job open for all genders?
Ans : Yes, this Assistant Support & Service Manager job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Assistant Support & Service Manager, you will work on skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Assistant Support & Service Manager position is Block S Sector 49 Gurgaon, Gurgaon.
Who is the right fit for this Assistant Support & Service Manager job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Assistant Support & Service Manager job.
What makes this Assistant Support & Service Manager job a good opportunity?
Ans : This Assistant Support & Service Manager job is a good opportunity as it offers a salary between ₹25,500-₹35,000 per month. This is a Full Time job and has 1 openings.