Travel Support Executive

Description

We are seeking a Travel Support Executive to join our team, primarily engaging with customers through chat (90%) and voice (10%). The ideal candidate will assist travelers with inquiries, bookings, and support to ensure a seamless travel experience.

Responsibilities

• Provide exceptional support to customers via chat and voice channels.

• Assist customers with travel-related inquiries, bookings, and changes to itineraries.

• Resolve customer issues promptly and effectively while maintaining a high level of customer satisfaction.

• Document customer interactions and transactions accurately in the system.

• Collaborate with other departments to ensure smooth service delivery and address customer concerns.

• Stay updated with travel policies, procedures, and industry trends to provide accurate information.

Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving skills and ability to think critically.

• Proficiency in using chat software and CRM tools.

• Basic knowledge of travel industry standards and practices is a plus.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Strong attention to detail and accuracy in processing information.

• Comfortable working with technology and adapting to new software.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.