Seller Support Executive

Inbound Customer Support: • Answering calls and messages: Respond to customer enquiries, troubleshoot issues, and provide accurate information about products or services. • Problem-solving: Resolve customer concerns, offer solutions, and ensure customer satisfaction. • Order Management: Process orders, returns, exchanges, and refunds where necessary. • Technical Assistance: Assist customers with technical issues related to products or services • Outbound Customer Service: • Follow-up Calls: Reach out to customers to ensure they are satisfied with the service or product, gather feedback, and address any lingering issues. • Customer Retention: Proactively offer solutions or promotions to retain customers, or address potential churn. • Service Updates: Notify customers about updates, new products, or changes in policies. • Survey or Feedback Collection: Conduct customer satisfaction surveys to gather feedback on services and improve processes. • Multitasking and Time Management: You’ll be expected to handle both incoming and outgoing interactions efficiently, prioritizing tasks as needed

• Managing multiple channels: At times, you may need to balance phone calls, live chats, and email responses simultaneously. • Quality Assurance and Reporting: Maintaining high-quality service by adhering to company standards. • Documenting customer interactions, updating CRM (Customer Relationship Management) systems, and tracking key performance indicators (KPIs) like response time, resolution time, and customer satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Seller Support Executive job

1. What is the eligibility criteria to apply for this Seller Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20500 - ₹24500 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Seller Support Executive job?
   Ans: This Seller Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Seller Support Executive job?
   Ans: No, there is no fee applicable for applying this Seller Support Executive job and during the employment with the company, i.e., TELEPERFORMANCE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Seller Support Executive role?
   Ans: There is an immediate opening of 80 Seller Support Executive at TELEPERFORMANCE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Seller Support Executive job?
   Ans: This Seller Support Executive job has Rotational Shift.