Customer Interaction: Greet customers, understand their repair needs based on their feedback, and document concerns accurately in the Repair Order (RO).
Damage Assessment & Estimation: Inspect vehicle damage and use the Dealer Management System (DMS) to prepare detailed repair and cost estimates, including labour, parts, and insurance claims.
Insurance Coordination: Liaise with insurance companies for claim intimation, documentation, surveyor coordination, and final claim approval.
Workshop Monitoring: Coordinate with technicians and supervisors to explain the nature of the job, monitor repair progress, and ensure work is completed according to factory standards.