Voice & Non-Voice Customer Support Executive

27,000 - 37,000 /month

Fortuco Resource Solutions Private Limited

Work from home

1 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Work From Home

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Meal, Insurance, PF

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Fortuco Resource Solutions Private Limited. The role offers ₹ 27,000 - ₹ 37,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What are the eligibility criteria for this Voice & Non-Voice Customer Support Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-6 years of experience and skills like International Calling for this Voice & Non-Voice Customer Support Executive job offered by Fortuco Resource Solutions Private Limited in Mansarovar, Jaipur.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹27,000-₹37,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in Mansarovar, Jaipur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-6 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹27,000-₹37,000 per month. This is a Full Time opportunity and has 2 openings available.