BPO Telesales

32,000 - 35,000 /month

Transcom

RIICO Industrial Area, Jaipur

1 - 3 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Job Title: Customer Service Advisor – US E-Commerce Process (Voice)

Location: Jaipur, RIICO

Company: Transcom

Job Overview

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally.

Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.

Key Responsibilities

● Handle 40–50 inbound customer calls per day related to E-Commerce retail services.

● Assist customers with queries such as:

○ Order cancellation

○ Refund requests

○ Lost or missing orders

○ Return requests

○ Payment issues or money-back requests

● Provide clear, professional, and empathetic customer support.

● Follow standard operating procedures while resolving customer issues.

● Maintain high-quality service and adhere to defined KPIs.

● Accurately document customer interactions in the system.

Eligibility Criteria

● Minimum 1 year of experience in BPO customer service, specifically in one of the following:

○ Retail customer service process

○ Airline customer service process

○ Insurance customer service process

● No work experience gaps in employment history.

● It should be within company transport guidelines of 15 km or should relocate within the boundary.

● Preference will be given to candidates currently serving their notice period.

● Fluent English communication skills are required (C1 or C2 level).

● Strong listening, problem-solving, and customer handling skills.

● The advisor should have experience of working in a fast-paced environment.

Work Schedule & Expectations

● A 5.5-day working week.

● Weekly days off/shift hours will be rotational, and consecutive weekly days offs are not guaranteed.

● No commitment of fixed weekly days off or leave schedules.

● Candidates will be clearly informed about the working schedule by the Talent Acquisition (TA) team during hiring and acknowledgement is required.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this BPO Telesales job

Who is eligible to apply for this BPO Telesales job at Transcom?
Ans : Candidates should have a Graduate and above qualification and skills like International Calling for this BPO Telesales job offered by Transcom.
How much can you earn in this position?
Ans : You can earn between ₹32,000-₹35,000 per month in this BPO Telesales position.
What shift and timings does this job follow?
Ans : This BPO Telesales job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in RIICO Industrial Area, Jaipur.
How many vacancies are there for this BPO Telesales job?
Ans : There are 50 vacancies for this BPO Telesales role.
Is this job open for all genders?
Ans : Yes, this BPO Telesales job is open for both male and female candidates.
What work will you do in this role?
Ans : As a BPO Telesales, you will work on skills like International Calling.
What is the job location for this position?
Ans : The job location for this BPO Telesales position is RIICO Industrial Area, Jaipur.
Who is the right fit for this BPO Telesales job?
Ans : A candidate having skills like International Calling with 1-3 years of experience is the right fit for this BPO Telesales job.
What makes this BPO Telesales job a good opportunity?
Ans : This BPO Telesales job is a good opportunity as it offers a salary between ₹32,000-₹35,000 per month. This is a Full Time job and has 50 openings.