Retention Executive

8,000 - 10,000 /month

Talentxo

Sector 5 HSR Layout, Bangalore

3 - 5 years Experience in Customer Support / TeleCaller

8 Openings

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Retention Executive to join our team at Talentxo. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹8000 - ₹10000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Retention Executive job

What qualifications and experience are required for this Retention Executive position?
Ans : Candidates should have a Graduate and above qualification with 3-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Retention Executive job ranges between ₹8,000-₹10,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Retention Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 5 HSR Layout, Bangalore.
How many vacancies are there for this Retention Executive job?
Ans : There are 8 vacancies for this Retention Executive role.
Is this job open for all genders?
Ans : Yes, this Retention Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Retention Executive position is Sector 5 HSR Layout, Bangalore.
What makes this Retention Executive job a good opportunity?
Ans : This Retention Executive job is a good opportunity as it offers a salary between ₹8,000-₹10,000 per month. This is a Full Time job and has 8 openings.