Position Title: Senior Process Associate – Property & Casualty Insurance
Location: Bangalore
Employment Type: Full-time
Department: Insurance Operations
We are looking for motivated and detail-oriented professionals to join our Property & Casualty Insurance Operations team. The role involves handling policy administration, claims processing, endorsements, renewals, and customer support related to P&C insurance products. You will play a critical role in ensuring accurate processing, compliance with regulatory requirements, and providing quality service to clients.
Review, verify, and process insurance applications, renewals, endorsements, and cancellations for Property & Casualty (P&C) policies.
Handle claims documentation and first notice of loss (FNOL), ensuring timely and accurate submission.
Interact with brokers, underwriters, and customers to obtain required details and resolve queries.
Maintain up-to-date records in insurance systems and databases.
Ensure compliance with company guidelines, client SLAs, and regulatory standards.
Perform quality checks and ensure zero defects in policy/claim documentation.
Support team leads in achieving process metrics such as TAT (Turnaround Time), accuracy, and customer satisfaction scores.
Collaborate with cross-functional teams to handle escalations and process improvements.
Bachelor’s degree (any discipline, preferably commerce, business, or finance).
0–3 years of experience in insurance processes (P&C / General Insurance preferred).
Knowledge of insurance terminology, policy lifecycle, and claims process will be an added advantage.
Strong attention to detail and ability to work with large volumes of data.
Proficiency in MS Office (Excel, Word, Outlook) and comfort working on insurance systems.
Good communication skills (verbal and written) to interact with internal teams and clients.
Ability to work in a fast-paced environment and meet deadlines.
Analytical thinking & problem-solving
Process orientation & accuracy
Customer service mindset
Team collaboration
Time management & multitasking
Competitive salary based on experience and skills
Performance-based incentives
Health and insurance benefits as per company policy
Learning & development opportunities in insurance domain