4 Customer Support / TeleCaller Jobs in Shimla

Shimla stands as one of the moderate demand markets for Customer Support / TeleCaller roles, offering a growing number of customer support and telecalling professionals active openings at present. This rapidly expanding job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively recruiting, with 2 new roles added in recent hiring cycles.

Customer Support / TeleCaller openings in Shimla span roles such as customer support executive, telecaller, BPO agent. Work is primarily Work from office, with Office-based options available at select employers. Entry-level roles suit candidates with 0–1 years experience, while 2–4 years unlock higher responsibility roles. The work nature is defined by high-volume communication role with KPI-driven performance.

Employers expect strong skills in customer query resolution, call handling, CRM usage, supported by patience, clear communication, active listening. Knowledge of tools like Zoho CRM, Freshdesk, Zendesk, IVR systems is typically required. Minimum eligibility starts at 10th pass, whereas Graduate and customer service certification improve chances of shortlisting.

In Shimla, Customer Support / TeleCaller salaries range from ₹15,000–₹28,000 per month. Entry-level positions begin near ₹15,000, while professionals with 2–4 years experience move toward ₹28,000. Pay is structured as fixed + performance incentives and has remained stable year over year.

Customer Support / TeleCaller jobs within Shimla are largely concentrated in Sanjauli, Mashobra and Chail. Employers prefer these areas for their infrastructure and connectivity. Candidates in Shimla can target these zones to optimise commute efficiency.

Top employers hiring customer support and telecalling professionals in Shimla include several leading organisations across BPO, e-commerce, banking. In total, 4 employers are actively recruiting, giving candidates broad choice across organisation size and work culture.

In Shimla, a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs are available, allowing candidates to apply using filters like locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.