7 Customer Support / TeleCaller Jobs in Shimla

Shimla stands as one of the moderate demand markets for Customer Support / TeleCaller roles, offering a growing number of customer support and telecalling professionals active openings at present. This rapidly expanding job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively recruiting, with fewer new roles added in recent hiring cycles.

Customer Support / TeleCaller roles in Shimla are concentrated in Sanjauli, Ghora Chowki and The Mall. Employers are drawn to these areas due to infrastructure and connectivity. Candidates in Shimla can prioritise these zones to optimise commute efficiency.

Employers look for expertise in customer query resolution, call handling, CRM usage backed by patience, clear communication, active listening. Tool familiarity, including Zoho CRM, Freshdesk, Zendesk, IVR systems, is common. Minimum eligibility begins at 10th pass, while a graduate degree and customer service certification help improve shortlisting chances.

Customer Support / TeleCaller openings available in Shimla span roles such as customer support executive, telecaller, BPO agent. The work is mainly Work from office, with Office-based options present at select employers. Entry-level roles suit candidates having 0–1 years experience, while 2–4 years qualify for higher responsibility roles. The nature of work is defined by high-volume communication role with KPI-driven performance.

Customer Support / TeleCaller salaries in Shimla range between ₹15,000–₹28,000 per month. Entry-level roles begin near ₹15,000, while professionals with 2–4 years experience approach ₹28,000. Pay is structured as a fixed salary plus performance incentives and has remained stable year over year.

Top employer hiring customer support and telecalling professionals in Shimla include Blinkit across BPO, e-commerce, banking. In total, 7 employers are actively recruiting, giving candidates broad choice across organisation size and work culture.

Shimla offers a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs, where candidates can apply using filters such as locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.