13 Customer Support / TeleCaller Jobs in Shimla

Shimla continues to be one of the moderate demand markets for Customer Support / TeleCaller roles, with a growing number of customer support and telecalling professionals active openings currently available. This rapidly expanding job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring, with 7 new roles added in recent hiring cycles.

In Shimla, salaries for Customer Support / TeleCaller roles range between ₹20,500–₹30,000 per month. Entry-level roles begin around ₹20,500, while professionals with 2–4 years experience approach ₹30,000. Pay is structured as fixed + performance incentives and has remained stable year over year.

Proficiency in customer query resolution, call handling, CRM usage is expected by employers, along with support from patience, clear communication, active listening. Familiarity with tools such as Zoho CRM, Freshdesk, Zendesk, IVR systems is standard. Minimum eligibility starts at 10th pass, while Graduate and customer service certification increase shortlisting chances.

Major employer hiring customer support and telecalling professionals in Shimla include Blinkit across BPO, e-commerce, banking. Combined, 10 employers are actively recruiting, ensuring candidates have wide choice across organisation size and work culture.

In Shimla, Customer Support / TeleCaller openings cover positions such as customer support executive, telecaller, BPO agent. The work is mostly Work from office, though Office-based options are available with certain employers. Entry-level roles fit candidates with 0–1 years experience, while 2–4 years open up higher responsibility roles. The work nature is characterized by high-volume communication role with KPI-driven performance.

Customer Support / TeleCaller jobs in Shimla are concentrated across Sanjauli, Ghora Chowki and The Mall. These areas draw employers due to strong infrastructure and connectivity. Candidates in Shimla can focus on these zones to optimise commute efficiency.

In Shimla, a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs are available, allowing candidates to apply using filters like locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.