2 Customer Support / TeleCaller Jobs in Rourkela

Rourkela continues to be one of the moderate demand markets for Customer Support / TeleCaller roles, with a growing number of customer support and telecalling professionals active openings currently available. This rapidly expanding job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring, with 1 new roles added in recent hiring cycles.

Customer Support / TeleCaller salaries in Rourkela fall within salaries aligned with fixed + performance incentives norms for Customer Support / TeleCaller. Entry-level roles start around competitive, while professionals with 2–4 years experience reach close to market rate. Compensation is structured as fixed + performance incentives and has stayed stable year over year.

Across Rourkela, Customer Support / TeleCaller jobs are mainly concentrated in Udit Nagar, Basanti Nagar and Dayanand Nagar. These zones attract employers owing to infrastructure and connectivity. Candidates in Rourkela may prioritise these areas to optimise commute efficiency.

In Rourkela, top employers hiring customer support and telecalling professionals include several leading organisations across BPO, e-commerce, banking. In total, 2 employers are actively hiring, giving candidates extensive choice across organisation sizes and work cultures.

In Rourkela, Customer Support / TeleCaller openings cover positions such as customer support executive, telecaller, BPO agent. The work is mostly Work from office, though Office-based options are available with certain employers. Entry-level roles fit candidates with 0–1 years experience, while 2–4 years open up higher responsibility roles. The work nature is characterized by high-volume communication role with KPI-driven performance.

Proficiency in customer query resolution, call handling, CRM usage is expected by employers, along with support from patience, clear communication, active listening. Familiarity with tools such as Zoho CRM, Freshdesk, Zendesk, IVR systems is standard. Minimum eligibility starts at 10th pass, while Graduate and customer service certification increase shortlisting chances.

Rourkela offers a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs, where candidates can apply using filters such as locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.