1567 Customer Support / TeleCaller Jobs in Mumbai

Mumbai has become one of the active demand markets for Customer Support / TeleCaller roles, featuring over 1,000 active openings currently available. This stable job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively recruiting, with 1,303 new roles added in recent hiring cycles.

In Mumbai, salaries for Customer Support / TeleCaller roles range between ₹18,000–₹30,000 per month. Entry-level roles begin around ₹18,000, while professionals with 2–4 years experience approach ₹30,000. Pay is structured as fixed + performance incentives and has remained stable year over year.

Employers require proficiency in customer query resolution, call handling, CRM usage complemented by patience, clear communication, active listening. Familiarity with tools such as Zoho CRM, Freshdesk, Zendesk, IVR systems is commonly expected. Minimum eligibility begins at 10th pass, while Graduate and customer service certification enhance shortlisting chances.

Customer Support / TeleCaller openings available in Mumbai span roles such as customer support executive, telecaller, BPO agent. The work is mainly Work from office, with Office-based options present at select employers. Entry-level roles suit candidates having 0–1 years experience, while 2–4 years qualify for higher responsibility roles. The nature of work is defined by high-volume communication role with KPI-driven performance.

Top employers hiring customer support and telecalling professionals in Mumbai include Kotak Mahindra Bank, IMPACT Infotech and Teleperformance across BPO, e-commerce, banking. In total, 1,085 employers are actively recruiting, giving candidates broad choice across organisation size and work culture.

Customer Support / TeleCaller jobs within Mumbai are largely concentrated in Thane West, Airoli and Ghansoli. Employers prefer these areas for their infrastructure and connectivity. Candidates in Mumbai can target these zones to optimise commute efficiency.

Candidates exploring Customer Support / TeleCaller jobs in Mumbai have access to over 1,000 openings and can apply using filters for locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.