A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
12,000 - 40,000 /month
Xelcis Technology Private Limited
Sector V - Salt Lake, Kolkata
6+ months Experience in Customer Support / TeleCaller
Full Time
We are looking for a International Customer Support Representative for Australia Energy Process, to join our team at Xelcis Technology Private Limited. The role offers ₹12,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet sales targets and key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is below 10th and 6 months - 6+ years of experience in Australia Energy Process. The role involves doing sales, resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift(Monday-7:30am to 2:30pm and Saturday-7:30am to 12:30pm).
