International Customer Support Representative

15,000 - 40,000 /month

Xelcis Technology Private Limited

Sector V - Salt Lake, Kolkata

6+ months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

Industry Type: B2C Sales

All Education levels

All genders

5 days working | Night Shift

Job Benefits: Cab

Aadhar Card

Job Description

We are looking for a International Customer Support Representative to join our team at Xelcis Technology Private Limited. The role offers ₹15,000 - ₹40,000(Not Fixed) and involves managing customer calls, delivering outstanding customer service related to B2C Sales in US process. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage outbound calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 6 months - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this International Customer Support Representative job

What are the eligibility criteria for this International Customer Support Representative job?
Ans : Candidates should have All Education levels with 1-7 years of experience and skills like Computer Knowledge, International Calling for this International Customer Support Representative job offered by Xelcis Technology Private Limited in Sector V - Salt Lake, Kolkata.
What salary is offered for this International Customer Support Representative job?
Ans : The salary for this International Customer Support Representative job ranges between ₹15,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This International Customer Support Representative job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this International Customer Support Representative job?
Ans : There are 10 vacancies for this International Customer Support Representative role.
Is this job open for all genders?
Ans : Yes, this International Customer Support Representative job is open for both male and female candidates.
What does the role of International Customer Support Representative involve?
Ans : As a International Customer Support Representative, your work will involve skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Customer Support Representative position is Sector V - Salt Lake, Kolkata.
Who is the right fit for this International Customer Support Representative job?
Ans : A candidate having skills like Computer Knowledge, International Calling with 1-7 years of experience is the right fit for this International Customer Support Representative job.
What makes this International Customer Support Representative job a good opportunity?
Ans : This International Customer Support Representative job is a good opportunity as it offers a salary between ₹15,000-₹40,000 per month. This is a Full Time job and has 10 openings.