A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 35,000 /month
Aanley Services Private Limited
Kalyan nagar, Bangalore
2 - 6 years Experience in Customer Support / TeleCaller
Full Time
JOB DESCRIPTION
Client communication
Reply to clients’ queries via email /phone in a timely and orderly fashion.
Ensure compliance & regulations of policies with all RMC/ Clients companies
Coordinating with various departments & external vendors.
Prepare itineraries with vendors.
Make appointments with various schools, hospitals, clubs, etc for the clients.
Monitor, track and report the entire program until closure.
Timely follow-up with the clients/vendors on emails/calls
Prepare daily and weekly reports.
Maintain internal MIS and Trackers
Program coordination
Responsible for delivery of services in accordance with IOS service policy.
Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.
Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction.
Achieve operational targets Optimize costs and contribute in driving revenue
Inter- Department Coordination
Interact with Finance and seek updates on the invoices
