International Voice Process

Job Title: Customer Support Executive – International Semi Voice Process

Company: Concentrix

Location: BTM Layout & Manyata Tech Park, Bangalore

Package: Up to ₹6.5 LPA

Shift: US Rotational Shifts

Working Days: 5 Days Working | 2 Days Rotational Week Off

Job Description:

Concentrix is hiring dynamic and customer-focused professionals for an International Semi Voice Process. The role involves handling customer interactions through a combination of voice and non-voice channels while ensuring excellent service delivery for US-based clients.

Key Responsibilities:

Handle inbound and outbound customer queries via voice, chat, and email

Provide accurate information and effective solutions to customer issues

Maintain high standards of customer satisfaction and service quality

Document customer interactions and update records accurately

Meet performance metrics related to quality, productivity, and compliance

Eligibility Criteria:

Excellent communication skills in English (verbal & written)

Comfortable working in US rotational shifts

Freshers and experienced candidates are welcome

What We Offer:

Competitive salary package up to 6.5 LPA

Professional work environment with global exposure

Growth opportunities within Concentrix

Comprehensive training and ongoing support

Work Location:

BTM Layout

Manyata Tech Park, Bangalore

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.