Field Support Engineer

18,000 - 45,000 /month*

Basecamp Global Marketing & Consultancy Services

Field job

Kharghar, Navi Mumbai

₹10,000 incentives included

1 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: B2B Sales

Diploma and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Bike

Job Description

We are looking for a Field Support Engineer to join our team at Basecamp Global Marketing & Consultancy Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹ 18,000 - ₹ 45,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Diploma and 1 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Field Support Engineer job

What skills and experience do you need for this Field Support Engineer job?
Ans : To apply for this Field Support Engineer job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Field Support Engineer job ranges between ₹18,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kharghar, Mumbai.
How many vacancies are there for this Field Support Engineer job?
Ans : There are 5 vacancies for this Field Support Engineer role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 1-5 years of experience are eligible to apply for this Field Support Engineer role. Only male candidates are eligible.
What are the key responsibilities of this Field Support Engineer job?
Ans : As a Field Support Engineer, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Field Support Engineer position is Kharghar, Mumbai.
Who is the right fit for this Field Support Engineer job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-5 years of experience is the right fit for this Field Support Engineer job.
What makes this Field Support Engineer job a good opportunity?
Ans : This Field Support Engineer job is a good opportunity as it offers a salary between ₹18,000-₹45,000 per month. This is a Full Time job and has 5 openings.