Field Supervisor

18,000 - 22,000 /month*

Fortisec Facilities Private Limited

Field job

Focal Point, Ludhiana

₹2,000 incentives included

1 - 4 years Experience in Customer Support / TeleCaller

3 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Automobile

Languages: Hindi, Punjabi

All Education levels

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Field Supervisor to join our team at Ludhiana. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Automobile. The role offers ₹ 18,000 - ₹ 22,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Recruitment of Labour workers.Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Field Supervisor job

What skills and experience do you need for this Field Supervisor job?
Ans : To apply for this Field Supervisor job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 1-4 years of experience.
What salary is offered for this Field Supervisor job?
Ans : The salary for this Field Supervisor job ranges between ₹18,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Field Supervisor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Focal Point, Ludhiana.
How many vacancies are there for this Field Supervisor job?
Ans : There are 3 vacancies for this Field Supervisor role.
Is this job open for all genders?
Ans : Yes, this Field Supervisor job is open for both male and female candidates.
What does the role of Field Supervisor involve?
Ans : As a Field Supervisor, your work will involve skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Field Supervisor position is Focal Point, Ludhiana.
Who is the right fit for this Field Supervisor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Field Supervisor job.
What makes this Field Supervisor job a good opportunity?
Ans : This Field Supervisor job is a good opportunity as it offers a salary between ₹18,000-₹22,000 per month. This is a Full Time job and has 3 openings.