Field Executive

We are looking for a Field Executive to join our team at Anvayaa. This role involves customer handling, providing exceptional support, and addressing queries and concerns related to Healthcare and non-healthcare.
This role is for a field job where the candidate has to take care of the clients by accompanying them for their needs and requirements.
The role offers ₹18000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer requests in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions, visits and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including customer handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Flexible shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.