Email Process Executive

• An Email Process Executive responds to customer inquiries via email, resolves issues, and maintains accurate records. Key responsibilities include managing email queues, collaborating with other departments, and improving email processes. Qualifications typically include strong written communication, problem-solving skills, and experience in customer service or with support software.
• Core responsibilities
• Respond to customer inquiries: Address customer questions and concerns professionally and promptly via email.
• Resolve issues: Troubleshoot and find solutions to customer problems related to products or services.
• Manage email queues: Prioritize and organize incoming emails based on urgency and content.
• Maintain records: Keep accurate logs of customer interactions and the solutions provided.
• Escalate complex issues: Identify and forward unresolved or complicated problems to the appropriate teams.
• Collaborate with teams: Work with other departments like technical support, sales, and product teams to ensure customer satisfaction.
• Improve processes: Identify areas for improvement in the email communication workflow and contribute to solutions.
• Qualifications and skills
• Education: A high school diploma is often the minimum requirement, with a bachelor's degree being a plus.
• Experience: Previous experience in customer service, preferably in email or chat support, is often preferred.
• Written communication: Exceptional written communication skills are essential for professional and clear email correspondence.
• Problem-solving: The ability to analyze issues and find effective solutions is critical.
• Technical skills: Proficiency in using customer service software, CRM systems, and basic office tools is important.
• Other skills: Strong time management, multitasking, and attention to detail are also necessary.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email Process Executive job

1. What is the eligibility criteria to apply for this Email Process Executive job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹24500 - ₹31500 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Email Process Executive job?
   Ans: This Email Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email Process Executive job?
   Ans: No, there is no fee applicable for applying this Email Process Executive job and during the employment with the company, i.e., Progressive Infovision.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Process Executive role?
   Ans: There is an immediate opening of 25 Email Process Executive at Progressive Infovision
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Process Executive job?
   Ans: This Email Process Executive job has Day Shift.