Email Customer Support Executive

19,000 - 23,000 /month

Harry Fashion

Byculla West, Mumbai

1 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Role: Email Customer Support Executive
Company: eCommerce Export Pvt. Ltd.
Location: Byculla West, Mumbai

Looking for a stable role where your communication skills truly make an impact?
Join a team where the focus is on quality interactions - not targets or pressure.

We are seeking an experienced and detail-oriented professional with strong written English skills to be a part of our Customer Support team. This role primarily involves handling customer interactions via email and ensuring a smooth, prompt, and professional experience at every touchpoint.

Key Responsibilities

Respond to customer queries via email in a timely, clear, and professional manner
Handle complaints, feedback, and concerns with empathy and effective resolution
Provide accurate information about products, services, and company policies
Escalate complex issues when required and ensure proper follow-up until closure
Maintain and update customer records in CRM systems
Coordinate with internal teams (Sales & Operations) for seamless service delivery
Monitor customer satisfaction and contribute to retention efforts

Requirements

Graduate (any field)
Strong written English communication skills
Basic computer knowledge (MS Office & CRM tools)
Good problem-solving ability with attention to detail
Customer-focused mindset with the ability to manage multiple tasks

What We Offer

Stable and professional work environment
Opportunity to grow within customer experience and support roles

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Email Customer Support Executive job

What skills and experience do you need for this Email Customer Support Executive job?
Ans : To apply for this Email Customer Support Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience.
What salary is offered for this Email Customer Support Executive job?
Ans : The salary for this Email Customer Support Executive job ranges between ₹19,000-₹23,000 per month.
What shift and timings does this job follow?
Ans : This Email Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Byculla West, Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email Customer Support Executive job is open for both male and female candidates.
What does the role of Email Customer Support Executive involve?
Ans : As a Email Customer Support Executive, your work will involve skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email Customer Support Executive job is located in Byculla West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience is ideal for this Email Customer Support Executive job.
Why should you apply for this Email Customer Support Executive job?
Ans : This Email Customer Support Executive job offers a salary between ₹19,000-₹23,000 per month. This is a Full Time opportunity and has 2 openings available.