Collection Team Leader

20,000 - 35,000 /month

Gspk Consultancy Private Limited

Byculla East, Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi, Marathi

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account, DRA Certificate

Job Description

We are looking for a Collection Team Leader to join our team at Gspk Consultancy Private Limited. The role offers ₹20000 - ₹35000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Collection Team Leader job

What are the eligibility criteria for this Collection Team Leader job?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge for this Collection Team Leader job offered by Gspk Consultancy Private Limited in Byculla East, Mumbai.
What salary is offered for this Collection Team Leader job?
Ans : The salary for this Collection Team Leader job ranges between ₹20,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Collection Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Byculla East, Mumbai.
How many vacancies are there for this Collection Team Leader job?
Ans : There is 1 vacancy for this Collection Team Leader role.
Is this job open for all genders?
Ans : Yes, this Collection Team Leader job is open for both male and female candidates.
What does the role of Collection Team Leader involve?
Ans : As a Collection Team Leader, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Collection Team Leader position is Byculla East, Mumbai.
Who is the right fit for this Collection Team Leader job?
Ans : A candidate having skills like Computer Knowledge with 1-3 years of experience is the right fit for this Collection Team Leader job.
What makes this Collection Team Leader job a good opportunity?
Ans : This Collection Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹35,000 per month. This is a Full Time job and has 1 openings.