Email & Chat Process Executive

Responsibilities and Duties:

1. The primary job of a customer service representative as the first point of contact is to address customer

issues and resolve them in a timely and efficient manner on both Voice and Non voice platforms.

2. Support and interact with customers on a variety of channels such as phone, email, and ensure that all

valid customer concerns are being dealt with priority.

3. Minimum 1 year of call center background experience with voice and non-voice process

4. Open to BCP as per business requirement

5. Good verbal and written communication

6. Language preferred for verbal communication Hindi, Kannada, English and other south Indian languages is

an added advantage.

7. Basic knowledge of Excel

8. Maintaining a positive, empathetic, and professional attitude toward customers always

9. Responding promptly to customer inquiries.

10. Communicating with customers through various channels. (CHAT EMAIL & CALLS)

11. Acknowledging and resolving customer complaints.

12. Knowing our products inside and out so that you can answer questions.

13. Processing orders, forms, applications, and requests.

14. Keeping records of customer interactions, transactions, comments, and complaints.

15. Communicating and coordinating with colleagues as necessary.

16. Providing feedback on the efficiency of the customer service process.

17. Ensure customer satisfaction and provide professional customer support.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹21000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., SMARTCOIN FINANCIALS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 3 Email & Chat Process Executive at SMARTCOIN FINANCIALS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.