🚀 WE ARE HIRING: CUSTOMER SERVICE EXECUTIVE (BLENDED) 🚀
Company: Mosaic Wellness
Role: Customer Service Executive (Chat, Email & Calling)
Salary: ₹19,000 – ₹20,000 In-Hand
Shift Timings: 9-hour rotational shift (Window: 10:00 AM – 10:00 PM)
📌 Job Overview
We are looking for customer-centric professionals to deliver exceptional multi-channel support for Mosaic Wellness. This is a blended customer service role requiring a mix of non-voice (chat/email) and active voice support.
🎯 Key Requirements & Eligibility
Education: Minimum HSC (12th Passed) required.
Experience: Minimum 6 months of BPO Chat & Email experience is mandatory.
Support Mix: Comfortable handling 50% Voice Calling along with Chat & Email tickets.
Communication: Excellent verbal and written English skills.
Assessment: Versant Level 4 certification/score mandatory.
📋 Selection Process
HR Screening Round
Operations Interview
Client / Final Assessment Round