What qualifications and experience are required for this Customer Support Counsellor position?

Candidates should have a Graduate and above qualification with 1-4 years of experience and skills like Computer Knowledge, Query Resolution.

What is the salary and job type for this role?

The salary for this Customer Support Counsellor job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.

What shift and timings does this job follow?

This Customer Support Counsellor job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Vashi, Mumbai.

How many openings are available for this position?

There are 2 openings available for this position.

Is this job open for all genders?

Yes, this Customer Support Counsellor job is open for both male and female candidates.

What are the key responsibilities of this Customer Support Counsellor job?

As a Customer Support Counsellor, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.

Where is this job located?

This Customer Support Counsellor job is located in Vashi, Mumbai.

What kind of candidate is ideal for this job?

A candidate with skills like Computer Knowledge, Query Resolution along with 1-4 years of experience is ideal for this Customer Support Counsellor job.

Why should you apply for this Customer Support Counsellor job?

This Customer Support Counsellor job offers a salary between ₹20,000-₹30,000 per month. This is a Full Time opportunity and has 2 openings available.

Customer Support Counsellor

20,000 - 30,000 /month

Technology Clinics

Vashi, Navi Mumbai

1 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Marathi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card

Job Description

Job Title: Patient Experience Executive

Company: ResearchAyu
Location: Navi Mumbai
Job Type: Full-Time
Working Hours: 10:00 AM – 7:00 PM
Working Days: 6 days a week
Weekly Off: 1 rotational weekday off (Monday to Friday)

About ResearchAyu

ResearchAyu is a rapidly growing healthcare organization focused on research-driven treatments for serious and chronic health conditions. With 80+ clinics across India, 300+ associated doctors, and over 10,000 patients treated daily, we are committed to improving patient care and clinical outcomes.

Join our team and build your career in a growing healthcare organization focused on patient experience and clinical excellence.

Job Overview

We are looking for a friendly, caring, and confident Patient Experience Executive to ensure a smooth and comfortable experience for patients visiting our clinics.

The candidate will interact with patients, address their concerns, coordinate with clinic staff, resolve minor issues, and help improve overall patient satisfaction.

Key Responsibilities

Welcome and interact with patients to understand their needs and concerns.
Ensure patients feel comfortable, informed, and supported during their clinic visit.
Coordinate with doctors and clinic staff to provide a smooth patient experience.
Address concerns related to waiting time, comfort, and information promptly.
Escalate important patient issues to the concerned team members.
Maintain daily records of patient feedback, complaints, and resolutions.
Identify dissatisfied patients and coordinate follow-ups to address their concerns.
Help improve patient satisfaction by suggesting practical improvements.
Build positive relationships with patients and their family members.
Participate in training sessions and patient experience improvement initiatives.

Eligibility Criteria

Minimum qualification: 12th Pass or Graduate.
Experience in customer service, hospital reception, hospitality, retail, or front office is preferred.
Freshers with excellent communication and interpersonal skills may also apply.
Good communication skills in Marathi, Hindi, and English.
Friendly personality with a patient-first attitude.
Ability to handle multiple tasks and communicate confidently with people.

Salary & Benefits

Competitive salary based on experience and interview performance.
Performance-based incentives.
Career growth opportunities.
Opportunity to work with a growing healthcare organization.

Work Schedule

Shift: 10:00 AM to 7:00 PM
Working Days: 6 days per week
Weekly Off: One rotational weekday off
Weekend Availability: Saturday and Sunday working

Interested candidates can apply now! If you enjoy interacting with people, helping patients, and delivering excellent customer service, we would love to hear from you.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Counsellor job

What qualifications and experience are required for this Customer Support Counsellor position?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Counsellor job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vashi, Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Counsellor job?
Ans : As a Customer Support Counsellor, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Counsellor job is located in Vashi, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-4 years of experience is ideal for this Customer Support Counsellor job.
Why should you apply for this Customer Support Counsellor job?
Ans : This Customer Support Counsellor job offers a salary between ₹20,000-₹30,000 per month. This is a Full Time opportunity and has 2 openings available.