We are looking for a Education Counsellor to join our team at Stockology Education. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹12000 - ₹18000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Student Guidance & Counseling
Provide academic and career counseling to students based on their interests, abilities, and goals.
Guide students in selecting suitable courses.
Help students understand available educational opportunities and admission procedures.
Admission & Enrollment Support
Assist students in the application, admission, and documentation process.
Coordinate with academic institutions to ensure smooth enrollment.
Maintain follow-up with students until successful admission or course start.
Information & Communication
Explain course details, fee structures, eligibility criteria, and other academic information.
Conduct counseling sessions (in-person, telephonic, or online).
Handle student inquiries promptly and professionally.
Sales & Conversion (if applicable)
Convert leads into admissions through effective communication and relationship-building.
Meet and exceed monthly or quarterly admission/enrollment targets.
Participate in marketing and promotional activities such as seminars, events, and workshops.
Record Management
Maintain accurate and updated student records and counseling reports.
Update CRM or database systems with student and inquiry details.
Collaboration & Teamwork
Coordinate with the marketing and academic teams for lead generation and event planning.
Provide feedback to improve the counseling process and student experience.
Continuous Learning
Attend training sessions and workshops for professional development.