We are looking for a Branch Head with the good experience in education sector to join our team. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹20000 - ₹40000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements:
Branch Head position (FEMALE) in Education study classes. Should ahve similar minimum 3+years of experience.
The minimum qualification for this role is Diploma and 2 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
Only Female candidates should apply.
Salary upto 40000 per month.
Minimum 3 +years of experience in coaching classes.
Location Bhayander East near station
Limited seats please apply quickly at dishagoyal@hirehunthr.com or call at 8879007959.