Customer Support Team Leader

23,000 - 30,000 /month

Webtech Software Solutions

ITPL, Bangalore

1 - 2 years Experience in Customer Support / TeleCaller

9 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Team Leader to join our team at Webtech Software Solutions. The role offers ₹23000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Team Leader job

What is the eligibility criteria to apply for this Customer Support Team Leader job?
Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹23000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Customer Support Team Leader job?
Ans: This Customer Support Team Leader job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Support Team Leader job?
Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., Webtech Software Solutions.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Team Leader role?
Ans: There is an immediate opening of 9 Customer Support Team Leader at Webtech Software Solutions
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Team Leader job?
Ans: This Customer Support Team Leader job has Rotational Shift.