Customer Support Executive

Customer Success Executive

Roles & Responsibilities

• Conduct training and onboarding sessions for students after enrollment.

• Provide prompt, efficient, and professional responses to student queries across multiple channels.

• Schedule regular check-in calls with students to track their learning progress.

• Proactively manage the success of assigned students and identify opportunities for upselling.

• Build and maintain strong, long-term relationships with students to enhance satisfaction and retention.

• Act as the voice of the customer within Zell by sharing feedback with internal teams to improve products and services.

• Support cross-selling and upselling of relevant courses as needed.

• Perform additional tasks to ensure overall customer satisfaction.
  

Who We’re Looking For

• Minimum 1 year of experience in a Customer Success, Client Servicing, or similar role.

• Excellent written and verbal communication skills.

• Strong sense of ownership, responsibility, and accountability.

• Ability to manage challenging situations with patience and problem-solving skills.

• Empathy-driven mindset with a passion for student and customer success.

• Experience with omnichannel ticketing systems (e.g., Kapture, Zendesk, Freshdesk, ServiceNow) is a plus.

• Flexibility to work in rotational shifts, including at least one weekend (Saturday or Sunday).

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹37500 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ZELL EDUCATION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at ZELL EDUCATION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.