Customer Support Executive

15,000 - 20,000 /month

Turbonet Systems Private Limited

Boisar, Mumbai

1 - 2 years Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Software & IT Services

Graduate and above

Males Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title : Desktop Support Engineer

Company : Turbonet Systems Private Limited

Location: Umbergaon

Employment Type : Full-Time

https://www.turbonet.co.in/

Job Summary :

We are seeking a skilled and customer-focused Customer Support Engineer to join our team. The role involves handling customer calls, providing technical assistance, and resolving issues related to IT infrastructure, software, and network services. The ideal candidate should have strong troubleshooting skills and the ability to deliver excellent customer support.

Key Responsibilities:

• Handle customer calls professionally and provide prompt technical support.

• Assist customers with firewall configuration and network troubleshooting.

• Manage Active Directory (AD) user accounts, access permissions, and basic troubleshooting.

• Support NAS backup configuration, monitoring, and issue resolution.

• Address customer queries, concerns, and complaints with a solution-oriented approach.

• Maintain accurate records of customer interactions, issues, and follow-ups.

• Provide timely updates and relevant information to customers regarding issue resolution.

• Collaborate with internal teams to escalate and resolve complex technical issues.

• Ensure adherence to performance metrics such as call handling time, customer satisfaction, and resolution rates.

• Required Skills & Qualifications:

• Basic knowledge of networking concepts and troubleshooting.

• Understanding of firewall configuration and security basics.

• Experience or knowledge of Active Directory user management.

• Familiarity with NAS backup configuration and monitoring.

• Strong communication and customer service skills.

• Ability to handle multiple support requests efficiently.

Preferred Qualification:

Bachelor’s degree in IT, Computer Science, or a related field (BSc IT / BCA / BE / BTech).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Boisar, Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Boisar, Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 1 openings.