What qualifications and experience are required for this Customer Support Executive position?

Candidates should have a Graduate and above qualification with 1-4 years of experience.

What is the salary and job type for this role?

The salary for this Customer Support Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.

What shift and timings does this job follow?

This Customer Support Executive job follows a Day shift.

Is this a work from home job?

This is a work from home job and can be done remotely.

How many openings are available for this position?

There is 1 opening available for this position.

Is this job open for all genders?

Yes, this Customer Support Executive job is open for both male and female candidates.

Where is this job located?

This Customer Support Executive job is located in Lower Parel West, Mumbai.

Why should you apply for this Customer Support Executive job?

This Customer Support Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.

Customer Support Executive

15,000 - 20,000 /month

Roche International

Work from home

1 - 4 years Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Work From Home

Full Time

Job Highlights

Industry Type: Logistics

Graduate and above

All genders

6 days working | Day Shift

Job Description

 Handle customer inquiries related to the MMD3 portal via IVR or email.
 Assist customers in registration, login, and navigation of the portal.
 Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures.
 Escalate technical issues to the IT/technical team and follow up until resolution.
 Maintain records of customer interactions and feedback.
 Provide guidance on tariff, billing, and compliance processes related to MMD3.
 Ensure high customer satisfaction through professional communication and timely support.
 Familiarity with ICEGATE, shipping documentation, or VGM submission.
 Basic knowledge of MS Office and ticketing systems

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Executive job is located in Lower Parel West, Mumbai.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.